This policy sets out when National LifeSkills Academy gives refunds for courses and other services bought through its websites, futurevision2030.com and nlsa.uk, and how to ask for one. It sits alongside our Terms and Conditions and does not affect your statutory rights.

If you are a consumer: your right to cancel

If you buy for yourself, you have 14 days from the date of purchase to cancel, and we will refund you in full.

Our courses are digital content. If you ask to start a course within those 14 days, we ask you at checkout to agree that your right to cancel ends once your access begins. If you give that agreement and then start the course, the legal right to cancel no longer applies. Your other rights, described below, are not affected.

If something goes wrong

Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If a course is faulty, or you cannot access it because of a problem on our side, we will first try to fix it. If we cannot fix it within a reasonable time, we will give you a full or partial refund.

If we withdraw a course, or change it so that it no longer matches what you bought, you may choose a refund for any part you have not completed.

Organisations

Purchases by schools, employers and other organisations are covered by the order, quote or agreement for that purchase.

When refunds are not given

• After the 14-day cancellation period, or once access has started with your agreement, except where a course is faulty or not as described.
• Where a certificate has been withdrawn under the Malpractice Policy.
• For a change of mind after the course has been completed.

How to ask for a refund

Email Director@nlsa.uk or use the Cancellation and Refund Request form (RF-F01). Please give your name, the course, the date of purchase and your order number. We acknowledge requests within two working days.

How refunds are paid

Approved refunds are paid within 14 days of our agreeing the refund, using the payment method you used to buy, unless you agree otherwise. We do not charge a fee for refunds.

If you are not satisfied

If you disagree with a refund decision, you can use the Complaints Policy. Records of refund requests are kept for six years under the Data Protection Policy.

Review

This policy is reviewed annually, and sooner if consumer law changes.